Contact SBA CAFS
For questions about Accessibility, Data Quality, or Privacy and Security, click the corresponding link below.
You can email CAFS by clicking here.
| Phone Number or Email | Description | Callers Served | Service Coverage |
|---|---|---|---|
| cls@sba.gov | CLS Account-Related Questions | Applicants, Borrowers, Lenders, SBA Employees | MySBA Account-Related Questions |
| cafsquestions@sba.gov | CAFS-Etran and MySBA | SBA Employees, Lenders | CAFS-Etran/MySBA questions for 7a and 504 loans |
| 833-853-5638 or covideidlservicing@sba.gov or MySBA Loan Portal message |
COVID EIDL Customer Service Center | Borrowers | COVID EIDL and Unified Lending Platform (ULP) |
| 800-659-2955 or disastercustomerservice@sba.gov |
Disaster Customer Service Center | Borrowers | Disaster, Unified Lending Platform (ULP), Shuttered Venue Operators Grant (SVOG) portal |
| 205-290-7141 or bham.servicing@sba.gov |
Birmingham Servicing Center | Borrowers | Servicing of disaster loans SBA Regions 1-5 new and previously disbursed, SBA loans referred to Treasury (non-Covid), Servicing of 504 CDC withdrawal portfolio |
| 667-219-4963 or elpasoDLSC@sba.gov |
El Paso Servicing Center | Borrowers | Servicing of disaster loans Regions 6-10, new and previously disbursed |
| 833-778-3154 or NDLRC.servicing@sba.gov |
Santa Ana Servicing Center | Borrowers | Liquidation and post default workout of disaster loans |
| rrf_change_of_portal_user_requests@sba.gov | Restaurant Grants | Grantee | All Restaurant Grants Inquiries |
| 800-827-5722 or answerdesk@sba.gov |
SBA's Answer Desk | Borrowers | General Inquiries |
| 800-862-8088 or vetcert@sba.gov |
Veterans Certification | Contractors (non-SBA) | Contractor Certification |
| lendermatch@sba.gov | Lender Match | Borrowers, Lenders, SBA Employees | Lender Match technical issues |
| Home - SBA DRC | In-Person Disaster Assistance Appointments | Borrowers | New Disaster Assistance |
| SBA District Offices | U.S. Small Business Administration | In-Person SBA District Office Appointments | Borrowers | Help planning business |